Privacy Policy
Your privacy is important to us This policy (“Privacy Policy”) covers information we collect during our interactions with you and describes how we collect and use Personal Information about you (as defined below) via our website https://www.70toryhotel.co.nz (“Website”) and our mobile application (“Software”).
Our collection, use and storage of Personal Information is governed by the Privacy Act 1988 (Cth) as amended (“Privacy Act”) and other applicable privacy laws.
This Privacy Policy was last updated: 4 August 2025.
About Us
We are 70 Tory Suites and Apartments, managed by Urban Rest Holdings Pty Ltd (ACN 616 048 938) (“Urban Rest”). Our principal place of business is at Suites 401 and 501, 529-531 Elizabeth Street, Surry Hills, NSW 2010. In this Privacy Policy, when we say “we”, “us”, and “our”, we mean Urban Rest.
As an organisation, we are committed to protecting your Personal Information. By accessing, using, and browsing our Website and Software, online booking platform as a “Guest” and property marketing platform and tools as a “Host”, including any associated services and functionality, and social media pages (collectively, “Services”) you consent to us collecting, using, and disclosing Personal Information that you supply in accordance with this Privacy Policy.
Our Services may also be available for access through booking agents or host platforms owned and operated by third parties (“Hosting Platforms”) in which case additional Privacy Policy and Terms and Conditions may apply to the Services and must be read in conjunction with our Privacy Policy and Terms and Conditions.
You do not have to provide your Personal Information to us. However, if you do not provide us with your Personal Information, we may not be able to provide you with access to our Services, through our Website and Software or Hosting Platforms. Personal Information Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not (“Personal Information”).
In essence, it is any information that can be used to personally identify you. If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as Personal Information and will not be subject to this Privacy Policy. Application of Policy This Privacy Policy is designed to cover:
– what information we might collect about you;
– how we might use that information;
– where we store that information;
– who we might share that information with; and
– your rights in connection with that information.
Information we collect
We will collect Personal Information that is reasonably necessary to operate our business and provide Services to you through our Website and Software or any other mode of interaction with us. We may also collect information to fulfil administrative functions associated with the Services, for example, billing and managing client relationships.
The type of information that we collect will depend on the Services we provide to you and the nature of your interactions with us. The Personal Information that we typically collect and hold about you may include:
– your full name, postal and residential address, phone number, email address and any other contact details;
– identification information such as driver’s licence, gender, age, date, and place of birth;
– information about your organisation and role;
– financial information such as payment information;
– your login and account details (e.g., username and password or any images uploaded as part of your account) provided when you create a user account to receive the Services;
– property and location information; and
– details of your use of the Services such as the date and time of your visit, your IP address, your social media handles, and information that you share with us concerning the Services.
How we collect
We may collect your Personal Information directly from you during the course of our relationship with you, including via the Services. We may collect Personal Information from you whenever you input such information into our Website and Software for the purpose of inquiring or receiving the Services. We may also collect cookies from your computer when you use our Website and Software as reasonably necessary to customise your experience of our Website and Software.
Additionally, we may collect your Personal Information when:
– responding to requests concerning the Services, information, and other general inquiries;
– you contact us by any means including email, social media, or our Website and Software; and
– we are otherwise required or authorised by law. Where reasonable and practicable we will only collect Personal Information directly from you. However, sometimes we may receive information about you from third parties, such as through Hosting Platforms, and in cases like this we will take steps to make you aware of the information that was provided by a third party.
Personal Information that we receive from third parties will be treated in accordance with this Privacy Policy. We will only collect Personal Information from third parties if it is unreasonable or impracticable to collect this information directly from you or if we are otherwise permitted to do so.
Purpose of collection
We collect Personal Information to provide you with the best Services experience possible. We collect, hold, use, and disclose your Personal Information in order to:
– operate, protect, improve, and optimise our business and your Services experience;
– provide the Services you or the organisation you work for may have requested;
– obtain the services of third-party service providers or engage with third parties in relation to the Services, such as through Hosting Platforms, as part of providing the Services to you or the organisation you work for;
– send information on news, publications, blogs, and other content to you that we think may be of interest to you by post, email, or other means;
– perform accounting, billing, and other administrative and operational functions;
– enable you to access and use our Services; and
– comply with our legal obligations.
We otherwise collect, hold, use, and disclose your Personal Information where we are required or authorised to do so by law or for any other purpose for which you give your consent. Disclosure We may disclose Personal Information for the above purposes to:
– third parties involved in the provisions of Services to you;
– third-party service providers to whom we outsource services including agents and contractors such as imaging firms, marketing companies, IT support and couriers;
– regulatory authorities, government agencies, and law enforcement agencies or as otherwise required or authorised by law; and
– others where you have expressly provided your consent for us to do so.
We do not routinely disclose Personal Information overseas. However, we may disclose Personal Information overseas when it is appropriate to do so, including to third-party service providers. For example, we may disclose Personal Information to our service providers who assist us in operating our Website and Software.
If we disclose your Personal Information outside Australia, we will take all reasonable steps to ensure that the overseas recipient will deal with the Personal Information for the purpose intended and in a way that is consistent with the Privacy Act. When we share such Personal Information, we take reasonable steps to ensure that third-party recipients have policies and controls in place that are at least as stringent as our own. In defined circumstances, the European Union General Data Protection Regulation (“GDPR”) provides additional protection to individuals located in the European Union.
The fact that you may be located in the European Union does not on its own entitle you to protection under the GDPR. Nonetheless, if we collect Personal Information from you by your use of the Services, there may be certain additional rights and remedies available to you under the GDPR if your Personal Information is handled in a manner inconsistent with the law. If you have any questions or concerns on this, please contact us as set out below. Storage and Security We store most Personal Information in computer systems and databases operated by us or our external service providers. We take all commercially reasonable steps consistent with industry practice to protect your Personal Information by using established security standards and procedures.
To prevent the loss, misuse, unauthorised access, disclosure, alteration, and destruction of your Personal Information, we have established physical, electronic, and managerial security procedures appropriate to the risks represented and the nature of the Personal Information to be protected. It is your responsibility to protect the security of your login information by using a strong password. We will store your Personal Information for as long as needed to continue to provide the Services to you or for as long as a subscription to our mailing list is active.
We take reasonable steps to securely destroy or de-identify all Personal Information where it is no longer necessary to retain the information for the purposes for which it was requested or as required by law.
Access and Correction
You may access Personal Information we hold about you in certain circumstances and correct inaccurate Personal Information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below. For certain requests, we must first verify your identity before processing your request.
We may request information about you to confirm your identity and we may require additional information to process the request. Once we receive the required information, we will review and determine whether we are able to fulfill the request. Marketing By accessing, using, and browsing our Website and Software, you consent to the receipt of direct marketing material in relation to our business and Services.
We will only use your Personal Information for this purpose if we have collected such information directly from you, and if it were material of a type that you would reasonably expect to receive from us.
If you do not wish to receive promotional or marketing communications from us, you can opt- out by using the unsubscribe facility on the messages that we send you, or by contacting us as set out below. Cookies and Web Tracking Technologies When you visit our Website or use our Software, small files known as cookies may be downloaded by your web browser and stored in the cache of your computer or device. These cookies contain a unique identification number that allows us to recognise your device during your next visit. Importantly, these cookies cannot be used to access any Personal Information.
Additionally, we may log your Internet Protocol (IP) Address through our Website to determine your country of origin. We use cookies and tracking technologies to enable and monitor the performance of our Website, which helps us improve its operation and access to the Services. You may disable cookies through your device. However, cookies are disabled, some Website and Software features may be unavailable.
Complaints
If you have a complaint concerning the way we maintain the privacy of your Personal Information, please contact us as set out below. All complaints will be considered by our privacy officer, and we may seek further information from you to clarify your concerns. If we agree that your complaint is well-founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
Changes to Policy
We may modify or amend this Privacy Policy from time to time and reflect this by updating our Website and Software and the above revision date in this Privacy Policy. The amended Privacy Policy will apply from the revision date. We encourage you to periodically review this Privacy Policy to be informed about how we are protecting your Personal Information. Contacting Us If you have any questions or comments about our Privacy Policy, or if you wish to opt-out of any marketing that we direct to you, please feel free to contact us through:
– email: support@stayurbanrest.com; or
– mail: 4/529 Elizabeth Street, Surry Hills NSW 2010, Australia